WhatsApp needs no introduction, but a lot of people aren’t aware of WhatsApp Web, a web-based interface that allows you to use WhatsApp just like any other desktop app.
With this feature, it’s possible to use WhatsApp in your company as a communication, customer support & marketing tool easily. WhatsApp web needs to authenticate with your phone, so you would need a dedicated phone with a WhatsApp account nearby and switched on at all times.
However, you can have your staff use WhatsApp web without actually having to take possession of the phone. It’s also much easier to copy and paste links, send attachments, type, and do almost everything else on a desktop than on your mobile phone.
For your customers, they get faster replies right on their phone, and that is something email just cannot do. Plus, you can also use the groups feature to create feedback groups, lists of VIPs, and much more.
Best of all, communicating via WhatsApp is free!
Your can use WhatsApp web for Android, iOS and other platforms here: https://web.whatsapp.com/