In 2007 I published a guide on how to register a domain name. Back then it was difficult enough under – but now under it has gone to a completely new level of stupidity.

Today I was on the phone for 20 minutes with a customer service representative from just so I can change my DNS settings for a domain. Even with 10 years experience building websites and dealing with domain names, I feel completely lost on the website. Their website is totally screwed up and as un-user-friendly as any website can possibly be.

I gave up trying to figure it out by myself and called them up instead.

The customer service rep was kind and helpful, but at the same time she was also struggling to explain the complicated steps you need to take. The same process would have taken me 2 minutes with I can only imagine how their customer support reps would feel like trying to explain it to someone with not much experience. A high stress job for sure.

I really pity her. It’s not her fault that some idiot up the pecking order decided that the best way to encourage e-commerce in Malaysia is to make it almost impossible to register or modify a domain name by yourself. Probably some rich Datuk with an inflated ego and no real idea how this “Internet thing” works. is now a shining example of Malaysian stupidity and backwardness in anything related to Internet marketing. They really take “bodohness” to the extreme. Whoever is responsible for this should be shot.

I am never using a .my domain name again. I may buy it, but I most definitely will not use it.